Warranty & repairs
We are committed to making some of the best bags in the world. If something were to go wrong, we feel, like we have let you down. This is why we offer a lifetime warranty against manufacturing defects. If at any time after purchase, you find a manufacturing defect, please contact us at auckshop@gmail.com and send us video or images. We will assess the damage and try to repair it free of charge.
After contacting us, it might make more sense to go to your local bag repair. We will cover the repair. Approval from us is required before taking this route.
Please note that if you send the bag back you will need to arrange and pay for your own postage and we cannot refund these costs. We can't take responsibility for anything lost in the post so please use a tracked service.
If for some reason the product can not be repaired, we will either give you store credit or provide a new product of the same value.
What is covered
- Manufacturing defects
- Damages caused during transit
What is not covered
- Damages caused after the item is received
- Wear and tear
- Deliberate damage caused by the recipient.
We are constantly looking for ways to improve our products to better meet the needs of our customers, so we'd love it if you sent an email auckoshop@gmail.com and shared your feedback with us.